Whether you have a question about how a draw works, you are weighing up which plan fits your channel, or you have spotted something that does not look right, we want to make getting in touch as easy as possible. TwitchPicker is built and supported by a small, responsive team, and real people read every message that comes in. There are no ticket mazes and no endless hold music here, just direct help from the folks who actually build the product.
How to reach us
WhatsApp: The fastest way to get a reply is through WhatsApp at +44 7988 748570. Message us any time, and we will get back to you as soon as we are at our desks. This is ideal for quick questions, account help, or anything time-sensitive while you are setting up a giveaway.
Email: For longer questions, billing matters, or anything that needs documents or screenshots, email us at [email protected]. Please include as much detail as you can, such as your channel name, the plan you are on, and a description of what you were trying to do. The more context you give us up front, the faster we can solve it.
Facebook: You can also reach us through our Facebook page at facebook.com/twitchpicker. Drop us a message or a comment, and we will respond there too.
Contact form: Prefer to write to us straight from the site? Use the form on our contact page, and your message will land in the same inbox our team monitors throughout the day.
What to expect when you contact support
We aim to reply to every message within one business day, and usually much faster during working hours. When you write in, it helps to tell us three things: what you were trying to do, what actually happened, and what you expected to happen instead. If you ran into an error during a draw, let us know your channel name and roughly when it happened so we can trace it. If your question is about billing or a plan change, mention the email address tied to your account so we can locate it quickly.
Common reasons people reach out
Many of the messages we receive are quick how-to questions, and we are always happy to walk you through the workflow. People often ask how to set the listen duration, how keyword filters work, or how to export a winner list for a sponsor. Others want advice on running a fair contest that their community will trust, and we are glad to share what we have learned from thousands of draws. If you are deciding between the free trials and a paid plan, just ask, and we will give you an honest answer about which option suits the size and frequency of your giveaways.
Feedback and feature requests
TwitchPicker keeps getting better because creators tell us what they need. If there is a filter you wish existed, an export format that would save you time, or a rough edge in the experience, we genuinely want to know. A lot of what the tool does today started as a suggestion from a streamer who took a moment to write in. Your ideas shape the roadmap, so never hesitate to send them.
Reporting a problem or abuse
If you believe someone is misusing TwitchPicker, or you have a concern about how a giveaway was run using our tool, please contact us right away with the details. We take the integrity of our platform seriously and will investigate any credible report. Likewise, if you spot a security issue, reach out privately through email so we can address it responsibly before any wider disclosure.
A note on response times
We are a lean team based across a few time zones, so there may be moments when a reply takes a little longer, especially over weekends and holidays. Rest assured that every message is logged and answered in turn. If your matter is urgent and tied to a live giveaway, WhatsApp is your best bet for the quickest possible response.
Thanks for using TwitchPicker. We are here to help you run giveaways your community can trust, and reaching us is always just a message away.
TwitchPicker is an independent product and is not affiliated with or endorsed by Twitch.